FLEXIBLE SPENDING ACCOUNTS SURVEY

 
1.

To date, approximately how many claims have you submitted for reimbursement ?
 

If None, Select Button on Left
1-2
3-5
6 or more
2.
How would you rate your experience with the Flexible Spending plan with regard to claims processing, customer service, etc ?
 

a. Very Satisfied
b. Somewhat Satisfied
c. Somewhat Dissatisfied
d. Very Dissatisfied
3.
 If you answered "c" or "d" to the previous question, please indicate the nature of the problem(s) that you have experienced.
 


Never received informational packet and claims forms
Problems with claims reimbursement
Customer Service was not helpful or "knowledgeable

      Other: Please explain in the Comments field below
 
4.
 Approximately how much of your own time was spent on resolving the problems you experienced ?
 

Less than 1/2 hour
1/2 to 1 hour
1 - 2 hours
More than 2 hours
5.
 How were the problems ultimately resolved ?
 

Provider's office handled it.
Assistance from Benefits Concepts System's Customer Service Line
Assistance from HR
Numerous calls and people involved (self, Customer Service, HR, etc.)
Still unresolved
  Send survey to AZ Human Resources.                Clear all fields and start over.