BENEFITS CONNECTION LINE SURVEY



BENEFITS CONNECTION LINE SURVEY

1.	Have you utilized the Benefits Connection Line (1-866-258-8522) since January ?
	Yes No
2.	Approximately how many times since January have you utilized this Service Center ?
	1 2-4 5-6 More than 6
3.	Please indicate the reason(s) for having called this line.
	Adding dependent Requesting new ID card Resolve a benefits issue Explore plan coverage Understand a process Other: Please explain in the Comments field below

4.	How would you rate your experience with the Benefits Connection Line with regards to benefits and process knowledge, customer service attitudes, follow-up, ability to direct you to more appropriate sources, etc.
	a. Very Satisfied b. Somewhat Satisfied c. Somewhat Dissatisfied d. Very Dissatisfied

5.	If you answered "c" or "d" to the previous question, please indicate the nature of the problem(s) that you have experienced.
	Difficulty reaching Benefits Connection Line Representative not knowledgeable Representative not customer service oriented Lack of follow up Problem not appropriate for this Service Center Other: Please explain in the Comments field below

	Send survey to AZ Human Resources. Clear all fields and start over.